This agreement governs access to the PrintFlow platform for industrial print management. It describes the rights and obligations when using our software for production planning, machine monitoring, and quality control.
PrintFlow provides a web-based platform for controlling industrial printing processes. The scope of functions includes order coordination, materials management, machine monitoring, as well as the recording and evaluation of production data. The exact scope of services is derived from the respective booked package and the current system documentation.
The user is responsible for the proper maintenance of their access data and must protect it from unauthorized access. They ensure that the data entered into the system (orders, material master data, machine parameters) is correct and up to date. Changes to the system configuration that affect other users must be coordinated with the provider in advance.
The provider strives to ensure high availability of the platform. Scheduled maintenance windows will be announced by email at least 48 hours in advance. The provider assumes no liability for outages caused by force majeure, network disruptions, or maintenance work on third-party systems, unless these are due to intentional or grossly negligent conduct.
The provider's liability is limited to damages caused by intentional or grossly negligent conduct. For indirect damages, lost profits, or data loss, the provider is only liable insofar as these result from a breach of essential contractual obligations. Liability for data loss is limited to the effort of restoring the data from backups created by the user.
The processing of personal data is carried out in accordance with the privacy policy, which is available at policy.html. The provider takes technical and organizational measures to protect user data from unauthorized access. Production data processed through the platform remains the property of the user.
The contract runs for the agreed minimum term and is automatically renewed for the same period unless terminated in due time. Termination must be made in writing by email to info@icmimprimerie.com. After the contract ends, the user's data will be deleted after the statutory retention periods have expired.
The provider reserves the right to adjust these terms if necessary to reflect new features or comply with legal requirements. Significant changes will be communicated to the user by email at least 30 days before they take effect. If the user does not object within this period, the amended terms are deemed accepted.
The laws of the Republic of Austria apply. The exclusive place of jurisdiction for all disputes arising from this contract is the registered office of the provider, provided the user is a merchant or a legal entity under public law. For consumers, the statutory jurisdiction remains unaffected.