For urgent problems with machine control, call us directly at 0677 5029768. For documented requests, use info@icmimprimerie.com. Both routes lead to the same ticket system, so the history remains traceable.
Steindlweg 4b
4240 Zeltweg
Monday to Friday: 07:30 – 17:00
Saturday: 09:00 – 13:00
Call-back directly at the machine – we'll get in touch when the shift allows.
Do you have a question about connecting your printing line to PrintFlow or would you like to restructure your production planning? Request a call-back – we'll clarify your use case and outline the next steps for integration.
You can reach our team for machine control and production planning through several channels. We typically respond within two hours during business hours.
For urgent problems with machine control, call us directly at 0677 5029768. For documented requests, use info@icmimprimerie.com. Both routes lead to the same ticket system, so the history remains traceable.
We respond to standard requests for order coordination within one business day. If an order is already pending in machine scheduling, we prioritize the response and typically get back to you within two hours.
For ongoing maintenance contracts, a response time of four hours applies for critical issues. We announce planned updates at least five business days in advance so you can adjust production planning accordingly.
We have summarized the most important topics regarding sensor calibration, error logs, and threshold values in the FAQ section. There you will also find instructions for setting up alarm notifications for your printing line.
Yes, there is a "Request support" button in the platform dashboard. It opens a form with pre-filled system data so our team can immediately understand the machine configuration.